2 - 6 Gloucester StreetBarrow-in-FurnessCumbria, LA13 9RXTel: 01229 822 332
We are currently reviewing the way that our Appointment System works with the Practice Patient Group.
We will continue to operate the Duty Doctor system throughout October urgent on the day requests to be seen are triaged by the Duty Doctor.
How to see the doctor
Appointments can be made over the telephone or by calling into the surgery. Wherever possible you will be given an appointment to see the doctor of your choice, but in certain circumstance you may be offered an appointment with another doctor in the practice, but the doctor you see will have all the relevant notes on their computer to help deal with your appointment. We offer a lot of telephone consultations at the Practice.
Doctors appointments are at 10 minute intervals.
Our telephone system monitors all calls to the surgery to improve our service. All calls are confidential and only the doctors and manager have access to the system.
We request that mobile phones are switched off in the surgery as they interfere with some of the medical equipment and interrupt consultations.
If you need to speak to a doctor on the telephone you can arrange for the GP to call you back the same day.
It is important that you give the receptionist a brief reason for your request, telling the receptionist the nature of your call, you are, however, under no obligation to give this information if you do not wish to, but it may assist the doctor in prioritizing your call.
No specific time can be given. If you are out when the GP telephones you or your phone is diverted to voice mail or a telephone answering service, they will make a note that they were unable to contact you and leave a message, if possible. They may or may not, depending on perceived urgency, attempt to contact you again later that day.
It is not usually possible, except in an emergency, to interrupt a GP during surgery hours.
If possible please try to telephone reception before 11:00am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Center.
If your home visit is urgent please tell the reception staff. In an emergency; if the casulty is non responding or you suspect they are having a heart attack or stroke ...
All patient’s services are on the ground floor and there are toilet facilities for wheelchair access. Risedale Surgery is a non-smoking building.
You can cancel an appointment at reception: Either in person or by telephoning reception on 01229 822332. This is the best method to use if you wish to reschedule for another time.
Please remember to cancel! If you cannot keep your appointment, please let the surgery know as soon as possible so that it can be re-allocated to someone else, this helps reduce waiting times and makes us more accessible to other patients.On average 4% of all our GP's and Nurse's routine appointments are not attended by the patient! Please help us reduce this figure by cancelling an appointment you cannot attend - Thank you :-)
Patient Online gives patients the option to make appointments, order repeat prescriptions (‘transactional services’) and view their electronic medical record online, using their computer, tablet or smartphone rather than having to phone or visit their practice.
Online services will complement and not replace the existing ways patients access appointments, prescriptions and their records.
Most GP practices already have the facility to offer Online Access to records and transactional services for their patients, and the General Medical Service (GMS) Contract 2014/15 requires all general practices in England to offer Patient Online by the end of March 2015.
We are live with On-line booking of appointments with the Doctors only. Please note that if you are trying to book a cervical cytology appointment online you must only do so if you have received a letter of invitation from Primary Care Support England PCSE.
We are live with requesting prescriptions via the Surgery Website or via Patient Access.
This goes live in April 2015 - the only items that are viewable in your medical records at this time are - current repeat medications, immunisations and allergies
Before giving access to any online service, NHS England recommends that the Surgery verifies the identity of the requestor and ensure they understand their role in keeping personal information secure. Using a robust online registration process will save time later when more of the record becomes available to patients during 2015 – 2016
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