Before picking up the phone to ring your surgery,
What to do next?
DID YOU KNOW WEEKEND GP APPOINTMENTS ARE NOW AVAILABLE?
In partnership with your GP, Cumbria Health on Call are offering WEEKEND APPOINTMENTS at
Furness General Hospital or Westmorland General Hospital.
You will be seen by a GP who has access to your medical records and who can provide the same service as your usual GP.
Healthcare Assistant appointments are also available.
Please ask at the surgery if you would like to book a weekend appointment.
Appointment Reminder Service - we have just gone live with a Text messaging reminder service for appointments, this is to help us reduce the amount of non attendances for appointments at the Surgery. Unfortunately it can only access mobile phone numbers, if you wish to receive text reminders can you please update your details next time you come to the Surgery or register with Patient Access and update your details there.
Having problems logging into Patient Access please click here
Getting through on the telephone
We would like to acknowledge the difficulty which patients are finding in contacting us first thing in the morning. We recognise the frustration which this causes and also appreciate how this could be very worrying if you are ill and are unable to get through. We receive between 300 and 500 calls into the practice in the period between 8.00am and 8.45am each morning with the highest number on a Monday morning. Although we have changed how we operate and now have more receptionists answering the phone in the early part of the day we cannot get to every call. This is one reason why on-line booking is so important as it will enable patients who need to be seen for routine matters to book appointments at a time convenient to them and to take some of the pressure off the telephone. So we would ask, if you need to ring us about a non urgent matter would you please try to do so after 10am. We are open until 6.30pm and the number of calls coming in to us drops dramatically after the first hour.
WE DO NOT TAKE REQUESTS FOR MEDICATION OVER THE TELEPHONE - PLEASE REVIEW THE ONLINE ORDERING TAB ON WAYS TO ORDER YOUR MEDICATION.
(Site updated 01/10/2018)